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If the new appliance isn't functioning properly, there may have been some snafus in the install process. Here are some things to think about:

- Storm damage: Has the appliance been involved in recent storm activity? Heavy rains, winds, fallen branches and debris may have clogged up the works. Check this out.

- Location of HVAC unit: Some general rules of thumb regarding the location of your heat pump are that it should be one yard or three feet away from the house or garage. The air should be able to freely flow in and out of the machine. Check to see if there's something blocking air flow. Even plants can create a problem so make sure there's no landscaping bushes or tree trunks in close vicinity. All vegetation should be three to five feet away from the appliance.

- Concrete pad: Heat pumps need to be placed on solid, even surfaces made of concrete. If yours is setting on dirt or an unbalanced piece of cement, this could be throwing your device off balance. The pad must be three or four inches thick and have a smooth surface. Haul out your level to see if you have an uneven surface issue. Even if the cement is flat and straight, the dirt beneath it may not be. The dirt beneath the pad should not only be smooth, it should be solid enough to withstand the weight of your unit without caving in. If terrain is sandy, porous or composed of excess gravel, it won't be a solid enough foundation.

- Check the ducts: If there is a problem getting the climate controlled air to the various spaces within the home, it could be that the ductwork isn't properly connected. Something may have loosened during the installation or there may be a blockage.

- Thermostat: Another possible culprit could be the thermostat mounted on one of the inside walls. A homeowner should turn the temperature up and down to see if the HVAC unit responds according. It's helpful to listen to sounds and time how long each cycle is set for. Clunky, creaky sounds point to trouble. Too long or too short of a cycle might be the trouble, too. This can be reset.

- Dirty filters: The filters must be changed regularly. Monthly filter changes are the recommendation but if there's been a dust storm or another abnormal air quality issue, the filter may have become clogged up. Check this out.

Company Resource:   Heat Pump, Household Heat Pump, Swimming Pool Heat Pump, Mini-chillers
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